Refund policy

17th & Surf Return Policy

Returns

We offer a 30-day return window. You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must be:

  • Unworn and unused

  • In original condition

  • With tags attached

  • In original packaging

  • Accompanied by proof of purchase

To initiate a return, email us at joey@17thandsurf.com with your order number and reason for return.

Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

Approved returns should be sent to:

744 Cedar Hill Way, Marietta, GA 30068

Once your return is approved, we will provide a return shipping label and instructions.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us immediately at joey@17thandsurf.com so we can make it right.

Non-Returnable Items

The following items are not eligible for return:

  • Sale items

  • Gift cards

  • Custom or personalized products

  • Perishable goods

  • Personal care items

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, contact us before sending it back.

Exchanges

To exchange an item, we recommend returning your original item first. Once the return is approved, you can place a new order for the correct size or product.

This ensures the fastest turnaround.

European Union Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

Returned items must meet the same eligibility conditions outlined above.

Refunds

Once we receive and inspect your return, we’ll notify you of approval status.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that banks and credit card providers may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at joey@17thandsurf.com.